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Shipping & Returns
Please message us so we can provide the return address. You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please choose a trackable shipping service so we can track your order on its way to us. If you do not use a trackable service, we will not be able to guarantee a safe return to our warehouse.
Australia Post and DHL are our providers and work extremely hard to get all deliveries to our customers as quickly as possible, however at times there may be some situations that can cause unavoidable delays.
Shipping Within Australia, New Zealand and United States of America.
When orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can cause delays beyond original delivery estimates. Unfortunately, E. Lane Traders cannot be held responsible for any custom duties, foreign taxes or other fees which may be enforced. These will remain the responsibility of the customer. Please note that customers that elect to not pay custom duties, foreign taxes or other fees are ineligible for a refund or exchange.
If you require more information on returns or exchanges, please email us at info@mystiquerattan.com.au
*Please note that all product prices indicated and payments made on this site are in Australian Dollar currency.
Return & Exchange Policy
If you’re not 100% happy with your bag, you’re welcome to contact us within 14 days of delivery to request a return or exchange. To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it. Please email us at info@mystiquerattan.com.au and we’ll get the process started for you.
After we’ve provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.
To complete your return, we require a receipt or proof of purchase, a tracking number, and an RMA number. Please do not send your purchase back to the manufacturer or we will be unable to process the return.
Customers are responsible for the shipping fee on sending the item(s) back to us.
Return/exchange broken or defective item(s): Our warranty period lasts 30 days. If you received an item that is broken or defective, please attach a picture that clearly shows the damage and also describe the issue to receive a replacement. Please let us know if for any reason you cannot send a picture.
Refunds
Once your return is received and inspected, we’ll send you an email notifying you that your return has been received. If the item is in perfect condition a full refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In certain situations non or only partial refunds can be granted:
1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
2. any item that is returned more than 14 days after it has been delivered.
3. Amerii gift cards are non-refundable. .
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@mystiquerattan.com.au
Exchanges (if applicable)
If you need to exchange, send us an email at info@mystiquerattan.com.au and we provide you with further instructions.
Your bag was a gift?
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return.
Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the purchaser and he’ll be notified about your return.